Option 1
- Unplug your cable box from either the wall outlet or the box itself.
- Wait 5 seconds and plug it back in.
- During the reset process, the digital cable box will display hold followed by turn on.
- When the front panel on the digital cable box displays the time, the reset is complete.
- Turn on your TV and cable box.
What do you do when your DVR doesn’t work?
DVR Troubleshooting
- Make sure your equipment (TV and cable) is properly connected and powered on.
- Make sure the coax cable is connected to the outlet.
- Remove any objects around your receiver to allow proper ventilation.
- Refresh your receiver.
- Unplug your receiver and wait at least 60 seconds before plugging it back in.
How do I watch my DVR on my computer optimum?
+ Open the Altice One App and login with your Optimum ID and password. + Tap and select DVR. + Under Recorded, scroll to the program you want to watch and tap it to open the info screen. + Tap in the window to playback the recording.
Why is my optimum not working?
If you’re having trouble with Optimum’s Altice Mobile network, restart your Android device or restart your iPhone. If that doesn’t solve the problem, check the following : Confirm your phone is not in Airplane mode. Turn Data Roaming off and back on in case your phone has moved between networks and somehow got hung up.
Why is my DVR disabled?
The error message DVR Service Unavailable may appear for a number of reasons: Power was unplugged to either the Expander (external hard drive) or the Digital Box while a recording was in progress. Your Digital Box does not have an Expander connected and/or your Digital Box does not have an internal hard drive.
Why does my optimum cable box keep rebooting?
Simple ventilation or signal problems can cause cable boxes to reboot. While it may surprise a user if a cable box reboots without user interaction, the reasons are as simple as power surges, overheating or temporarily degraded signal quality.
Why does my DVR not record sometimes?
The most common issue that many Spectrum DVR users encounter is not enough storage space. If the drive is full, your DVR will not be able to record unless you clear some space. Another possibility is that you’re trying to record “On Demand” programming, which is basically not allowed for the device.
Why is my DVR not connected to network?
In the DVR / NVR Network menu, ensure your system is set to DHCP instead of Static. Restore the Network settings to default in the Network menu in your DVR / NVR. Ensure your subnet mask is not set to 0. If you are using a network switch, eliminate the connection and try a direct connection to your router.
How many hours does my optimum DVR hold?
You want to watch TV on your time, so we’ve built a DVR that lets you. Now you can record up to 15 shows while watching any live or pre-recorded show, from any cable box in the house. You have up to 300 hours of Standard Definition (SD) or up to 75 hours of High Definition (HD) in storage space.
How do I reset my optimum Altice box?
If you’re still having issues, restart your TV service, by pressing and holding on the front panel of the box for 10 seconds. Note: Do not unplug the power cord from the back of your Altice One as this will restart all your services. We know that your time is valuable.
Why is my PVR not working?
Restart your modem, PVR and digital boxes – in this order: Unplug the modem, wait 5 seconds, then plug it back in. Once the modem is running, unplug and plug in the PVR. Then, if necessary, unplug and replug any other digital boxes that were not working.
Why does my DVR cut off the end of shows?
If your DVR cuts off the end of a program, this is due to a delay in processing the signal through the cable system.
How do I Manage my optimum DVR on the go?
Manage your DVR on the go Manage your recordings anytime, from anywhere using optimum.net or the Optimum App. You’ll need an Optimum ID to access your DVR away from home. If you don’t have one or don’t remember it, go to or Channel 903 on your TV.
What can I do if my DVR is not working?
Here are a few things that you can try to get this issue resolved. First try to unplug the DVR from the power for a full minute and restore power to the unit. If that does not work try unplugging the power from your FIOS router for 30 seconds and restore power to the unit.
How do I watch recordings on my DVR?
Watch your recordings +Press DVR or go to Channel 1001 to access the Recorded List. +Use the ARROWS to highlight what you want to watch and press SEL. +Highlight “Play ” on the right-hand menu and press SEL. Watch your recordings in another room
Why won’t my DVR connect to my FiOS router?
First try to unplug the DVR from the power for a full minute and restore power to the unit. If that does not work try unplugging the power from your FIOS router for 30 seconds and restore power to the unit. The light that is critical is the Coax LAN light if that light is not lit the DVR will not be able to communicate with the other set-top boxes.
